Beta Dev
OnTheClock - Employee Time Tracking
  • What We Offer
    Online Time Clock
    Payroll
    Time Off
    Tracking (PTO)
    Shift Scheduling
    GPS
    All Features
    Benefits
    Benefits
    that make your life easier
    How It Works
    Setup in
    2 minutes or less
    Integrations
    Seamless
    Payroll Integrations
  • Pricing
  • Resources
    Company
    • Case Studies
    • OTC Blog
    • Webinars
    • Help
    • Referral Program
    Free Tools
    • For Accountants
    • Accountant Marketplace
    • Time Card Calculator
    • Decimal Hours Converter
    • Time Duration Calcuator
    • Military Time Converter
    • PTO Calculator
    • U.S. Business Holidays
    • More Free Tools
  • About Us
    • Meet Us
    • Reviews
    • Philanthropy
    • Our Brochure
    • Careers
  • Contact Us
    Contact Us
    Request A Demo
    Call Us
    (888)-753-5999
Try It Free! Mobile Login OnTheClock Mobile Login Button for registered users Login
Search Search OnTheClock Website
Try It Free! Login OnTheClock Login Button for registered usersLogin

Messaging

Help
  • Overview
  • Setup
  • Troubleshooting
Need more help?
Submit a ticket
Was this article helpful?

Overview

Communicate with your team by sending messages through OnTheClock.

Setup

  • Browser
  • Mobile App

Create and Send a Live Message

  1. Step 1: Log in as an admin, manager or employee.
  2. Step 2: Click on the chat icon in the upper right corner.
  3. Step 3: Click the “New” button to begin a message.
  4. Step 4: Enter a “Subject” and select the “Participants” to receive your message. 
  5. Step 5: Click “Create.” 
  6. Step 6: Enter the message and click “Send.”

View and Reply to a Live Message

  1. Step 1: Log in as an admin, manager, or employee.
  2. Step 2: Click the chat bubble icon at the top-right, displaying a red badge indicating unread messages are available.
  3. Step 3: Click “View.” 
  4. Step 4: Enter the response and click send. 
  5. Step 5: The "new" tag disappears once viewed, and the badge will no longer display.

What to Expect

Notifications for New Messages

No email or text alerts are sent to staff, notifying them of new messages. A new message can be identified by the tag “new” by the date.

Troubleshooting

A
Currently, we do not have a way to download the messages, but all the messages stay in the system.
A
No, as of right now messaging is open for everyone to communicate with one another.

Create and Send a Live Message

  1. Step 1: Log in as an admin, manager or employee.
  2. Step 2: Tap the chat bubble in the top right of the screen.
  3. Step 3: Tap the “+” button to begin a new message.
  4. Step 4:  Enter the “Subject” and choose your “Participants.”
  5. Step 5: Enter the message and tap “Send.”
  1. View and Reply to a Live Message 

  1. Step 1: Log in as an admin, manager, or employee. 
  2. Step 2: The chat icon will display a red badge with a number to indicate unread messages. 
  3. Step 3: Click the chat bubble icon. 
  4. Step 4: Select the desired conversation. 
  5. Step 5: Enter the response and click send. 
  6. Step 6: The "new" tag disappears once viewed, and the badges will no longer display.

What to Expect

Notifications for New Messages

No email or text alerts are sent to staff, notifying them of new messages. A new message can be identified by the tag “new” on your app'. If the app is closed or running in the background when a new message is sent, you will receive a push notification from OnTheClock. Please check your device’s notification settings for the OnTheClock app to allow for this. 

Troubleshooting

A
Currently, we do not have a way to download the messages, but all the messages stay in the system.
A
No, as of right now messaging is open for everyone to communicate with one another.
Need more help?
Submit a ticket

What's Next

SMS Alerts and Notes

Learn more ways you can communicate with employees.

Attachments

Allow for employees to attach work orders or photos.

Adding Attachments

How an employee can add an attachment to clock in and out.

OnTheClock - Online Employee Time Clock Online Employee Time Clock, Simple & Powerful, PTO, Scheduling | OnTheClock
is available for...
Web BrowserOnTheClock - Web Browser - Windows/Mac
Web Browser
Windows/Mac
Google PlayOnTheClock - Google Play - Android App
Android
Google Play
AppleOnTheClock - Apple - Apple App
Apple iOS
App Store
Features
  • Online Time Clock
  • Mobile Time Clock
  • Payroll
  • GPS
  • Time Off Tracking (PTO)
  • Shift Scheduling
  • Payroll Integrations
Our Company
  • Call (888)-753-5999
    19176 Hall Road, Suite #260,
    Clinton Township, MI 48038
  • Careers
  • Meet Us
  • Blog
  • Philanthropy
Customers
  • Customer Reviews
  • Customer Success Stories
  • Help Topics
  • FAQ
  • Helpful Videos
  • Uptime Reports
  • Webinars
Free Resources
  • Free TimeCard Calculator
  • Decimal Hours Converter
  • Time Duration Calculator
  • Excel Timesheet Calculator
  • Free Timesheet / Time Card Template
  • United States Business Holidays
  • More Free Tools
Join us on Social Media
We'd love to hear from you
LinkedIn OnTheClock TikTok Icon Instagram OnTheClock Instagram Icon LinkedIn OnTheClock LinkedIn Icon X OnTheClock X Icon Facebook OnTheClock Facebook Icon YouTube OnTheClock YouTube Icon Contact Us OnTheClock Contact Icon
© 2025 OnTheClock.com, LLC
Made with Love OnTheClock Made In Michigan Love Icon in Michigan
  • Privacy
  • Terms
  • SaaS Agreement
Close
WOW